Shopping Guide Should Understand Customers' Aspirations

As the saying goes, "words speak for the heart", smart salesmen are good at listening. They know when to speak and when to speak. The initiative should be in the hands of customers. Customer satisfaction, approval or disdain will be expressed through customer's language or body language. The guide of "can listen" usually can quickly judge the type of customer and the real demand of customers from listening. Shopping guide should understand that excellent guides should be a good psychologist.

How can it be said? It will be said to be a guide to the customer's mind. Shopping guide should understand the psychology of consumers and tell consumers the real needs. It should be said that we should not say anything.

In the face of customers, how can we say "yes"? We should have the following points:

1, in the face of customer demand, the clothing can be sold as one point.

2, in the face of customers' questions, they can be flexible and can not be easily asked by customers.

3, articulation is clear and intonation is easy.

4, we can mobilize the atmosphere on the scene.

A salesperson who can speak well and be eloquent is not easy to get customers' recognition. On the contrary, the implicit guide is easy to get the recognition of customers, because customers feel that such a guide is honest and trustworthy and worthy of communication. Customers do not want to talk business with a very smart person, so he will be on guard and avoid being fooled.

Therefore, Shopping Guide Remember, you can speak and speak more, and your introduction will be more targeted. There is a very vivid saying: God has given us two ears and one mouth, that is, let us listen more and speak less. Four, we will look at the details of customer needs, accurately grasp the timing of the transaction.

"Seeing" means observing and observing from details. customer Demand. Look at the customers' financial ability, what they want to buy and when to buy it.

Shopping guides must be able to identify customer needs and desires, otherwise the products will not sell. In addition to carefully listening to the customers, the shopping guide should analyze their intentions and be able to treat their customers. Language behavior Discover the minutest detail in everything. Customers' eyes, gestures, intonation, facial expressions and the whole appearance can reveal their thoughts to a great extent.

An experienced clothing store guide said that in the actual shopping guide, it would be better to say than to listen or listen. Through this sentence, we can see that a good and excellent clothing guide can speak, listen and see.