Home >

STO Repeatedly Broke Up Four Hundred Copies Of Black List In Private

2014/1/9 13:42:00 924

Shentong Express Consumer Rights Protection

recently, a senior member of the famous clothing brand, a European high force, told reporters that in 2013, after the 12 big promotion, more than 2000 of the company's shipments returned through STO limited, more than 400 of which were wilfully opened.

Faced with the fact that a lot of parcels were being opened, the above executives told reporters: "after" a href= "//www.sjfzxm.com/" /a ", Shentong discovered that it had unsealed the parcel and even had stolen behavior, but it was the first time that such a large accident occurred.

As a well-known express company in China, Shen Tong's practice is too unreasonable and shocking.

January 8th, Shen Tong public relations officer told reporters that he had criticized the private seal of the European time express. The two party's remarks completely contradict the fact that the dismantling of the pieces fell into Luo Sheng men.

But according to the reporter, STO, which accounts for nearly 25% of the market share of online shopping and distribution, has been negatively related to its growth in recent years. It has repeatedly been difficult to isolate labels such as pieces, theft, and violence.

> four hundred parcels were uncovered for no reason.

"because the sales promotion of" double 12 "is very large, consumers are prone to impulsive consumption under the stimulation of similar gimmicks, so the return rate within 20% is normal.

The executive told reporters, because of this, coupled with the time difference in pportation, the company will receive such a large number of express refund before New Year's day.

but what is unusual is why the return of goods from all over the country has occurred the phenomenon of collective Kaifeng after the delivery of the goods. However, the same problem has not occurred through the refund of other parts of the product. "Most consumers are eager to refund, and they will certainly pay attention to the preservation of the package. If there are problems when the consumer is sending them, then Shentong should find out when they pick up the door, why did the problem come to the distribution terminal? What exactly happened in the pportation process? Why did Shen Tong do so?"

"P," the executives said in an interview with reporters: "after the discovery, Shentong had privately sealed up its parcels and even had stolen goods, but such a large-scale accident was the first time.

As a well-known express company in China, Shen Tong's practice is too unreasonable and shocking.

"according to the result of final inventory, more than 400 of our more than 2000 express tickets were opened before signing."

In January 7, 2014, a person familiar with the matter told reporters, "at the beginning, we encountered such a large number of parcels being opened. We felt that the situation was serious and very tense, and we were afraid of serious theft.

Initially, Shen Tong did not cooperate with the company, and the company refused to deal with it. As a result, Shen Tong pulled all the goods back to its freight station.

facing the reporter's confirmation, Shen Tong official told reporters that the goods sent to all parts of the country were sent by express [micro-blog] express. "Problem express" was dismantled by consumers themselves, because they were not satisfied before they returned, and Shen Tong did not secretly remove the package.

STO also said that the situation is still under further understanding.

< a > href= > //www.sjfzxm.com/news/list.aspx > Classid=101112102 > STO > /a > repeatedly on black list > /strong > /p >

it is understood that STO is the largest express company in the domestic online shopping express, accounting for nearly 25% of the online shopping distribution market share.

However, this industry "boss" has been repeatedly caused by the media "problem distribution" scandal.

as early as the end of 2012, Shanghai Shentong was kicked off the theft of a recording pen in the same city.

At that time, there was only one data line and product box in the package of the victim. When examining the package, he found that several layers of pparent glue were covered on the surface of the package, which obviously had traces of being opened.

it is interesting that at that time, the manager of the company's supervision department disclosed that although the company installed a large number of cameras, the cases of stealing parcels were still endless.

"The box is pretty much like a mobile phone box. The courier will certainly regard the recording pen as a mobile phone."

Behind this thought-provoking answer is the frequent occurrence of Shentong's "internal theft" mobile phone.

In the fourth quarter of the same year, Sichuan Nanchong, Jilin Harbin, Shandong Weifang and many other places came out of Shentong's mobile phone stolen news.

There are too many examples of "P > bizarre pirates, and in the process of safeguarding rights, the most common problem is the payment of up to 3 to 5 times the courier charges. In the case of insurance premium, two Shentong sending the land and the harvest place wrangle each other, or take the" courier's resignation "as the excuse.

Besides P, Shentong has also received the first ticket issued by the post office on the issue of rough handling and violent sorting.

December 2010, a video of STO's violence sorting site was launched on the Internet.

In STO's warehouse, the items waiting to be packed are left and thrown, stampeded and thrown by the staff at random. The cars on the side of Dalian in the range of motion are whistled to alarm.

A month later, the Shanghai post office made an administrative penalty for Jinqiao Shen Tong company to "make corrections and impose a fine of ten thousand yuan".

At the same time, STO headquarters dealt with Jinqiao Shentong company for "one month's suspension of business and a fine of fifty thousand yuan".

In December 2012, two years later, the scene of Shen Tong sorting warehouse, "at least three times a express delivery, was thrown" again appeared in CCTV's investigation report.

In January 4, 2013, the Shanghai postal administration interviewed the head of the STO company in Shanghai, reiterated the relevant legal provisions and legal responsibilities, and warned the company to strengthen management and strictly operate according to law. In particular, STO was required to strengthen its management and rectification of its affiliates, and stop the "violence sorting".

On the same day, Shen Tong submitted a self-examination and rectification report to the state post office.

It includes several specific rectification measures, such as improving automation equipment and strengthening staff education.

it is understood that at that time, it was in the period of improving the "express market management method" for consultation, and the post office did not punish Shen Tong.

In 2010, the Shanghai post made the punishment decision on Shen Tong, which is based on the thirty-third regulation of the express market management promulgated in 2008. "The express company violates the express service standard and seriously damages the interests of users. It is ordered by the postal administration to correct it and impose a fine of more than 5000 yuan or less than 30 thousand yuan."

The old method does not clearly stipulate the legal responsibility of "sorting violence". Until March 1st last year, the new "express market management approach" was formally implemented, and the "violence sorting" was added to the regulation. The maximum penalty was 30 thousand yuan.

if you feel that the express mail is going down in the sea or if you are buying a small ball, it is a small probability event. Then the courier company will be able to sell the user information enough to make the user feel threatened.

In the blacklist that the media exposed the courier company to sell the information of the sending and receiving people, Shen Tong is also on the list.

highlighting the chaos of the express industry: /p >

China's < a href= "//www.sjfzxm.com/news/list.aspx Classid=101112108 > > postal system reform < /a > 8 years ago. This new industry, which only gained legal status in 2006, has shown an amazing leaping development trend in recent years under the help of factors such as the release of dividend policy, the rise of the electricity supplier and the pformation of the economic structure.

According to the state post office data, in 2013, the national express delivery business totaled 9 billion 200 million units, equivalent to 7 per capita, approaching the volume of the world's first express power America.

It is estimated that by 2020, China's postal industry will account for more than 0.6% of GDP, of which, the revenue from express business will exceed 400 billion yuan, which will triple by 2010.

but why do express companies thrive at the same time? Why do they frequent scandals and chaos?

according to the press, there are more than 100 thousand employees in large express companies at present. But the courier's education level is low and the mobility of employment is large, which is far from the real professionalization requirement. Most of them have not established their own training system.

The working state of the courier is the vivid portrayal of the courier industry struggling to catch up with the market development.

Even though many people join the team of couriers every day, even some outlets couriers "yesterday dry site, today dry express", but still do not feed the courier company's demand for courier salesmen.

Behind the inadequate training of the courier team, there are deeper pressures and crises to emerge.

"express industry has not been able to keep pace with the development of e-commerce."

Fang Yingzhi, the China Electronic Commerce Research Center, believes that the rapid explosion of the express market, the lag of the regulatory policy, the lack of self-discipline in the industry, and the lack of industry standards, are the reasons for the malignant development of the express industry.

a person in charge of a famous express company in Guangzhou, Mr. Peng admitted that at present, the express industry is a low price competition. The average profit rate of the industry is only 3%-8%, with a ticket of 8 yuan or 10 yuan, and the courier company can only earn about 5 cents from that, and the competition among enterprises can only take the quantity.

According to the insiders, the extensive development mode of low price competition is the crux of the express problem. In the service industry, the delivery company can only get rid of the development dilemma only by improving its service quality.

however, due to the drastic change of market ecology, it is not easy for the traditional express enterprises to realize "a href=" //www.sjfzxm.com/news/list.aspx "Classid=101112107" > pformation and upgrading < /a >.

In the case of declining industry profits, the difficulty of increasing the income of the employees in the courier companies has led to a serious loss of employees, and the enterprises can not improve their industry level, so they will not be able to improve their profitability.

Faced with this endless cycle, many CEOs of the express companies know where the problem lies, but few have explored the path of successful pformation.

facing the development dilemma, the Chinese market has never lacked the "visible hand" of the government.

However, as the express industry is the "freshman" of the market, as a regulator, the government is also a "novice" in the supervision of the express market, and the regulatory power of the Chinese government is often "stretched".

Take the case of "open inspection" as the example.

"Postal law", "express market management measures", "express industry safety precautions" and so on, all specified the prohibited goods prohibited categories and strict inspection system.

But in recent years, there have been many express security incidents, and even the "poison express" incident, which shows that the government's regulations are greatly reduced in the implementation of enterprises.