799 Yuan, New Shoes Will Break In One Day Belle: The Weak And Broken Soles Are Man-Made

BELLE Sandals The skin broke just after wearing it for a day

Ms. Wei from Qingdao spent 799 yuan on a pair of sandals at the Belle counter in the development zone the other day, but her skin broke just after wearing them for a day. Belle counter believes that the broken skin of the sandal waterproof platform is caused by Ms. Wei's improper wearing, which cannot be replaced according to the three guarantees, and only agrees to compensate Ms. Wei 50 yuan in addition to the warranty. However, the staff of Belle counter also revealed that the soles of this shoe are fragile, and this year "the soles of some products are easy to open."

Fact: Belle sandals break after wearing for a day

Ms. Wei told the reporter of Global Network Qingdao Channel that on the evening of July 19, she bought a pair of sandals at the Belle counter of Liqun Ruitai Shopping Plaza in Qingdao Development Zone. The original price of the sandals was 799 yuan. Ms. Wei was on sale when she bought them, and the discount price was 329 yuan. When she came off work on July 20, Ms. Wei found that the waterproof platform of sandals she had just worn for a day was broken. On the 21st, Ms. Wei came to Belle counter with shoes to ask for return, but was told that the shoes were damaged due to human factors, which was not a quality problem, so it was not within the scope of San Bao. However, under Ms. Wei's insistence, the staff reluctantly agreed to refund 50 yuan and be responsible for repairing shoes.

However, Ms. Wei did not agree with the result. "I bought shoes with the original price of 799 yuan. Although the discount price was 329 yuan later, the price of sandals was discounted, and the quality could not be discounted." Ms. Wei said that she was completely normal wearing sandals. After wearing sandals for only one day, there was obvious damage. The quality of sandals was obviously not equal to the price. Finally, Ms. Wei stressed, "I checked on the Internet and many netizens reported that Belle's shoes had broken skin, which shows that I am not an exception."

Investigation: The breakage of Belle's new shoes is not an individual case

According to Ms. Wei's statement, the reporter of the Qingdao Channel of the World Wide Web has found several pieces of relevant information through Baidu's index of "Belle", "damaged", "broken skin" and other keywords, which confirms Ms. Wei's statement. A netizen named "Crayon Xiaodou" said, "The newly bought Belle shoes have not yet worn their skins. Colleagues and colleagues' friends have suffered losses. Online search also found many posts about the quality of Belle shoes."

A netizen named "See the Ancients before 2009" also reported on the Internet that a pair of leather shoes he bought at the Belle counter began to peel after wearing them for less than a month. The netizen named "aida2009" replied that he bought a pair of 500 yuan leather shoes, and after wearing them for a few days, the leather on the toe was broken.

Merchants: consumers with fragile soles don't dress properly

The reporter contacted the staff of Baili counter at Liqun Ruitai Shopping Plaza in Qingdao Development Zone. The staff told the reporter of Qingdao Channel of Globegroup that Ms. Wei's sandals "were accidentally knocked down when walking, which belongs to man-made damage and is not within the scope of three guarantees". The staff said that the leather around the soles was very fragile and could not touch hard things. They should be careful when wearing them.

The staff said they did not know about the quality problem of Belle sandals online, but said "I don't know what happened to this batch of shoes this year. The soles of some product numbers are easy to open." The staff said that Ms. Wei's shoes are not within the range of product numbers that open the glue. "So far, only Ms. Wei has reported that the sandals have broken skin".

Subsequently, the reporter fed back the staff's explanation to Ms. Wei. Ms. Wei said, "If the salesperson thinks the sandals are fragile and should be careful when walking, should the salesperson give me a kind reminder when I bought them? But the staff didn't give me the proper explanation."

Administration for Industry and Commerce: You can go to the quality supervision department for appraisal

Subsequently, the reporter consulted the Qingdao Administration for Industry and Commerce. The staff told the reporter that discounted goods can enjoy three guarantees service. In view of Ms. Wei's situation, the staff suggested that she could go to the merchant first. If the merchant admitted that it was a quality problem, consumers could enjoy the service of returning goods in 7 days and exchanging goods in 15 days; If the merchant believes that the damage is caused by human factors, he shall not be liable.

If consumers think it is really the reason for the quality of sandals, they can go to the Quality Supervision Bureau for identification. After the appraisal, as long as it can be proved that it is a quality problem, the consumer can ask the merchant to return or exchange the goods.